TrustRadius Insights
Users have found the platform provided by Kore AI to be user-friendly and intuitive, enabling them to easily interact and find solutions …
Overview
What is Kore.ai?
Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and intelligence…
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What is Kore.ai?
Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and intelligence…
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://kore.ai/platform/pricing
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
20mins Kore.ai Platform Demo Video
YouTube
Chatbot Builder Demo (25 mins) - Kore.ai
YouTube
Kore.ai Experience Optimization (XO) Platform - Analyze Experience (Conversational AI Analytics)
YouTube
Kore.ai Experience Optimization (XO) Platform - Deploy Experience
YouTube
Kore.ai Experience Optimization (XO) Platform - Build Experience
YouTube
Product Details
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- Integrations
- Competitors
- Tech Details
What is Kore.ai?
Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and intelligence capabilities of the platform are designed to understand the user's intent and give rapid resolution. Using the no-code capabilities, users can create conversational experiences without writing code; deploy them on 35+ voice and digital channels in 100+ languages. Pre-built connectors and templates for common enterprise systems minimize time-to-market.
As an enterprise conversational AI platform , the solution helps enterprises automate business voice and digital interactions that deliver extraordinary experiences for their customers, contact center agents and employees worldwide. The vendor boasts more than 200 global 2000 companies as users of Kore.ai’s experience optimization (XO) platform to automate their interactions and achieve extraordinary outcomes for over 200 million users worldwide.
Kore.ai Features
- Supported: Multi-engine NLU
- Supported: Explainable AI
- Supported: Comprehensive Platform
- Supported: No-code Environment
- Supported: Third Party Integrations
- Supported: Contextual Intelligence
- Supported: Extensive Analytics
- Supported: Single Click Deployment
- Supported: Multilingual
- Supported: Universal Virtual Assistant
Kore.ai Screenshots
Kore.ai Video
Kore.ai Experience Optimization (XO) Platform
Kore.ai Integrations
Kore.ai Competitors
Kore.ai Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | North America, Europe, APAC, Middle-east, South Americs, Africa |
| Supported Languages | 100+ Languages |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found the platform provided by Kore AI to be user-friendly and intuitive, enabling them to easily interact and find solutions quickly. Kore.ai has been particularly beneficial for users interested in bot development and conversational flow, as it provides a seamless experience without requiring coding knowledge. The software has also been instrumental in solving major problems in ITSM, reducing traffic to agents, and improving overall business performance. By automating repeated customer questions, Kore.ai has helped organizations reduce contact center costs. Industries such as Hospitality, Airlines, and Customer support have successfully utilized Kore.ai's API calling, AI Intents, and Knowledge Graph functionality. Additionally, the low code/no code feature of Kore.ai has been valuable for users who want to create chatbots without extensive coding expertise. Overall, Kore.AI provides efficient NLP and semantic analysis capabilities that understand user utterances and deliver appropriate responses. It has successfully solved various IT-related problems and significantly reduced response time by having solutions available within the bot itself. Furthermore, Kore.AI's AI-driven voice solutions and interactive bots have effectively replaced customer care teams in many enterprises. With its versatile features and user-friendly interface, Kore.AI caters to developers of all levels and offers a helpful community for support. Users appreciate its templates and customization options that facilitate the creation of virtual assistants for various clients across industries such as banking services, travel, utility, and financial services. By optimizing marketing and sales teams' time while enhancing the overall user experience, chatbots built with Kore.AI have proven to be highly efficient tools for lead generation and product information on websites. Moreover, they have improved interaction between organizations and customers by reducing waiting time and enhancing customer service quality. Kore.AI's platform also supports the development of virtual agents that can handle basic user queries without involving higher-level support, which improves containment rates for businesses. Overall, Kore.AI's comprehensive set of features enables businesses to automate processes effectively, improve customer service quality, and reduce operational costs.
Technical Strength and Extensive Integrations: Users praised Kore.ai as a leading vendor in the Conversational AI domain, highlighting its technical strength and extensive integrations. They find the platform robust and feature-rich, allowing for the creation of complex chatbots with ease. The availability of numerous integrations is also appreciated by users, as it allows them to customize and expose their bots in different modes. User-Friendly UI: Users found the user-friendly UI of Kore.ai helpful in creating chatbots. The intuitive design and simple drag-and-drop functionality make it easy for both non-experts and experienced users to navigate and build conversational flows efficiently. Comprehensive Documentation and Support: Users highly value the comprehensive documentation provided by Kore.ai, making it easy for them to read and apply the steps for creating chatbots. Additionally, they have a great overall experience with Kore.ai's technical support, learning opportunities, workshops/webinars, community forum, trainers' expertise, personal support, responsive support team - all contributing to a smooth training experience and successful implementation of their projects. Some users even mention that Kore.ai provides excellent support for creating dialogue call flows and machine learning training. These three pros were mentioned repeatedly by reviewers across multiple reviews.
Difficult to create multiple digital forms: Many users have found it challenging to create multiple digital forms as there is no clone option available. This means they have to start from scratch each time, which can be time-consuming and inefficient.
Internal server errors when deleting bots: Users have reported experiencing internal server errors when trying to delete bots. This issue can disrupt their workflow and make it difficult to manage their bot inventory effectively.
Mismatched forms in dialog tasks: Some users have encountered problems with mismatched forms when attaching multiple digital forms in a dialog task. This inconsistency can lead to confusion and potentially impact the performance of the bot during interactions.
The following recommendations have been identified from user reviews:
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Users recommend calculating the ROI before purchasing the product. This step is important to determine if the investment in the product is worthwhile.
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The platform design is highly praised as it is described as consumer-use oriented. Users appreciate the user-friendly interface and intuitive features that make it easy to navigate and use.
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Users consider the Kore messaging platform as the best choice for Enterprise level chat bots. They find its functionality and capabilities suitable for their business needs.
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Lastly, users suggest signing up for botbuilder and creating a bot. This recommendation indicates that users find value in utilizing this tool to develop their own chat bots.